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X-WR-CALNAME:METEOR Learning
X-ORIGINAL-URL:https://mlearning.meteor.com.my
X-WR-CALDESC:Events for METEOR Learning
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BEGIN:VTIMEZONE
TZID:Asia/Kuala_Lumpur
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DTSTART:20250101T000000
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BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20260609T090000
DTEND;TZID=Asia/Kuala_Lumpur:20260610T170000
DTSTAMP:20260605T024249
CREATED:20260604T054517Z
LAST-MODIFIED:20260604T054517Z
UID:10000069-1780995600-1781110800@mlearning.meteor.com.my
SUMMARY:GENERATIVE AI FOR HUMAN RESOURCE SETTING
DESCRIPTION:OVERVIEW \n  \nThis course is designed to equip Human Resource (HR) professionals with the knowledge and practical skills necessary to effectively incorporate generative AI tools into their day-to-day functions. HR departments are increasingly adopting AI tools to streamline processes such as recruitment\, onboarding\, performance management\, and employee engagement. Through this course\, participants will learn how to leverage AI to enhance productivity\, improve decision-making\, and optimize overall HR functions\, while also addressing the ethical implications of AI integration in the workplace. \n  \nLEARNING OUTCOMES \nBy the end of this course\, participants will be able to: \n\nUnderstand the Fundamentals of Generative AI: Gain a solid understanding of generative AI concepts\, and identify how AI tools can be applied to various HR functions.\nUtilize AI for Recruitment & Onboarding: Learn to automate and enhance job description creation\, resume screening\, and interview processes using AI.\nImprove Training and Development Programs: Discover how to create personalized training programs and continuously assess their effectiveness through AI-driven tools.\nOptimize Employee Performance Management: Leverage AI to generate real-time performance feedback\, predictive analytics for retention\, and personalized engagement strategies.\nAddress Ethical Implications of AI in HR: Learn how to manage data privacy\, bias\, fairness\, and regulatory compliance when using AI in HR functions.\nImplement AI Strategies in HR Operations: Develop a clear strategy for integrating AI tools into HR processes\, and measure the effectiveness of AI adoption.\n\n  \n  \n  \n  \nCOURSE OUTLINE \nDay 1 \nModule 1: Understanding AI in organisational settings. \n  \n\nBrief introduction to Artificial Intelligence\nThe history of AI Revolution\nUnderstanding Machine Learning\nDeep Learning and Generative AI\nIntroduction to Natural Language Processing\nLimitations and ethical considerations of using AI tools.\nData sensitivity and GDPR compliances utilising chatgpt\n\n  \nModule 2 : Prompt Engineering and Usage  \n  \n\nThe core elements of a good prompt\nSeparating Instructions from content\nAsk-Before-Answer Prompting\nContextual Prompting\nEmotional Prompting\nLaddering Prompting\nSelf-evaluative Prompting\nReversing Roles\nCREATE Framework\n\nHands on Activity : Prompt Creating Challenge \n  \nModule 3: Introduction to Generative AI in HR \n\nUnderstanding Generative AI: Definitions and Key Concepts\nEvolution of AI in Human Resources\nOverview of Generative AI Tools Relevant to HR (e.g.\, ChatGPT\, IBM Watsonx\, Google Gemini)\nBenefits and Challenges of AI Integration in HR Functions\n\n  \nModule 4: Generative AI in Talent Acquisition \n  \n\nAI-Powered Job Description Creation and Optimization\nResume Screening and Candidate Matching Using AI\nEnhancing Interview Processes with AI-Generated Questions\n\nCase Studies: Successful AI Implementation in Recruitment \n  \n  \nDay 2 \nModule 5: AI-Driven Onboarding and Training \n  \n\nAutomating Onboarding Processes with AI Tools\nDeveloping Personalized Training Programs Using Generative AI\nLeveraging AI for Continuous Learning and Development\nMonitoring and Evaluating Training Effectiveness with AI Analytics\n\n  \nModule 6: Performance Management and Employee Engagement \n  \n\nUtilizing AI for Real-Time Performance Feedback\nAI-Generated Performance Reports and Dashboards\nEnhancing Employee Engagement Through Personalized AI Interactions\nPredictive Analytics for Employee Retention and Satisfaction\n\n  \nModule 7: Ethical Considerations and Responsible AI Use \n  \n\nAddressing Bias and Fairness in AI Algorithms\nEnsuring Data Privacy and Security in AI Applications\nEstablishing Ethical Guidelines for AI Use in HR\nRegulatory Compliance and Legal Implications\n\n  \nModule 8: Implementing AI Strategies in HR \n  \n\nDeveloping an AI Integration Plan for HR Departments\nChange Management and Training for AI Adoption\nMeasuring ROI and Effectiveness of AI Tools in HR\nFuture Trends: The Evolving Role of AI in Human Resources\n\nGroup Activity: Participants will develop a comprehensive plan to integrate a generative AI tool into a specific HR function within their organization\, addressing implementation strategies\, ethical considerations\, and expected outcomes. \n  \n  \n  \n  \n  \nMETHODOLOGY \n\nThe use of technical and subject matter experts\nRelevant and concise course material for each participant\nCustomized case studies\, business simulations\nExtensive use of internet throughout workshop delivery
URL:https://mlearning.meteor.com.my/event/generative-ai-for-human-resource-setting/
LOCATION:Menara OUM\, Block C\, Kompleks Kelana Centre Point\, Jalan SS7/19\, Kelana Jaya\, Petaling Jaya\, Selangor\, 47301\, Malaysia
ATTACH;FMTTYPE=image/png:https://mlearning.meteor.com.my/wp-content/uploads/2026/06/4.png
ORGANIZER;CN="METEOR Learning":MAILTO:meteorlearning@meteor.com.my
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20260609T090000
DTEND;TZID=Asia/Kuala_Lumpur:20260610T170000
DTSTAMP:20260605T024249
CREATED:20260604T054626Z
LAST-MODIFIED:20260604T054626Z
UID:10000070-1780995600-1781110800@mlearning.meteor.com.my
SUMMARY:CYBER SECURITY BUILDING HUMAN FIREWALL
DESCRIPTION:OVERVIEW \nCybersecurity threats continue to grow in frequency and sophistication\, with many successful attacks targeting people rather than technology. Employees are often the first line of defence against phishing\, social engineering\, ransomware\, data breaches and other cyber risks. \nThis two-day programme is designed to build a strong Human Firewall within the organisation by increasing cybersecurity awareness\, promoting secure digital behaviour\, and equipping participants with practical skills to identify\, prevent and respond to cyber threats. Through interactive discussions\, case studies\, simulations and hands-on exercises\, participants will gain the knowledge and confidence required to protect organisational information assets and contribute to a stronger cybersecurity culture. \n  \nLEARNING OUTCOMES \nUpon completion of this programme\, participants will be able to: \n\nUnderstand fundamental cybersecurity concepts and current cyber threat trends.\nIdentify common cyber attacks\, including phishing\, malware\, ransomware\, and social engineering.\nRecognise suspicious emails\, websites\, links\, and online activities.\nApply cybersecurity best practices when handling organisational information and digital assets.\nStrengthen password management and authentication practices.\nProtect sensitive and confidential data from unauthorised access and disclosure.\nRespond appropriately to cybersecurity incidents and security breaches.\nContribute to building a cyber-aware and security-conscious workplace culture.\n\n  \n  \n  \n  \nCOURSE OUTLINE \n\nDAY 1: Cybersecurity Awareness & Threat Identification Module 1: Introduction to Cybersecurity\n\n\na) Understanding cybersecurity fundamentals\nb) The importance of human factors in security\nc) Current cyber threat landscape\nd) Cybersecurity trends and organisational risks\ne) Consequences of cyber incidents and breaches Module 2: Understanding Common Cyber\n\nThreats \n\na) Malware\, viruses\, worms and trojans\nb) Ransomware attacks and business disruption\nc) Business Email Compromise (BEC)\nd) Insider threats and accidental exposure\ne) Data breaches and information theft\n\n  \nModule 3: Social Engineering Attacks \n\na) What social engineering means in daily work\nb) Psychological manipulation techniques used by attackers\nc) Phishing\, spear phishing and whaling\nd) Vishing (voice phishing) and smishing (SMS phishing)\ne) Real-world attack case studies and lessons learned\n\n  \nModule 4: Phishing Detection Workshop \n\na) Identifying phishing emails and suspicious attachments\nb) Recognising fake websites and login pages\nc) URL inspection and link verification techniques\nd) Safe browsing practices for work and personal devices\ne) Practical phishing simulation exercises\n\n  \n  \n  \nModule 5: Cybersecurity Best Practices \n\na) Safe internet usage and digital hygiene\nb) Email security guidelines\nc) Secure use of social media and messaging platforms\nd) Mobile device security\ne) Remote working security practices\n\n  \n  \nDAY 2: Data Protection\, Incident Response & Human Firewall Culture Module 6: Password Security & Access Control \n  \n\na) Common password vulnerabilities and risky habits\nb) Creating strong and memorable passwords\nc) Using password managers securely\nd) Multi-factor authentication (MFA)\ne) Access control principles and least privilege\n\n  \n  \nModule 7: Data Protection & Information Security \n\na) Understanding sensitive and confidential information\nb) Data classification and proper handling\nc) Personal Data Protection Act (PDPA) awareness\nd) Secure file sharing\, storage and disposal\ne) Data loss prevention practices\n\n  \n  \nModule 8: Incident Response for Employees \n\na) Recognising security incidents and warning signs\nb) Reporting procedures and communication channels\nc) Immediate response actions for employees\nd) Escalation process and evidence preservation\ne) Lessons learned from cyber incidents\n\n  \n  \nModule 9: Building a Human Firewall Culture \n\na) Security awareness responsibilities\nb) Creating a cyber-aware workplace\nc) Security habits and behaviour at work\nd) Managing cyber risks in daily operations\ne) Leadership and employee roles in cybersecurity\n\n  \nModule 10: Cybersecurity Simulation & Action Planning \n\na) Cyber attack scenario exercise\nb) Team-based threat response activities\nc) Knowledge assessment and review\nd) Personal cybersecurity action plan development\ne) Course review\, discussion and commitment to action\n\n  \n  \n  \nMETHODOLOGY \n\nInteractive Lectures (30%): facilitator-led presentations\, group discussions and knowledge sharing sessions\nCase Studies (20%): analysis of real cyber incidents\, lessons learned and best practice discussions\nPractical Exercises (20%): phishing detection activities\, password security exercises and cyber risk identification\nSimulations & Role Plays (20%): social engineering simulations\, incident response scenarios and team-based challenges\nAssessment & Reflection (10%): knowledge quizzes\, group presentations and individual action planning
URL:https://mlearning.meteor.com.my/event/cyber-security-building-human-firewall/
LOCATION:Menara OUM\, Block C\, Kompleks Kelana Centre Point\, Jalan SS7/19\, Kelana Jaya\, Petaling Jaya\, Selangor\, 47301\, Malaysia
ATTACH;FMTTYPE=image/png:https://mlearning.meteor.com.my/wp-content/uploads/2026/06/5.png
ORGANIZER;CN="METEOR Learning":MAILTO:meteorlearning@meteor.com.my
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20260610T090000
DTEND;TZID=Asia/Kuala_Lumpur:20260611T170000
DTSTAMP:20260605T024249
CREATED:20260604T054314Z
LAST-MODIFIED:20260604T054314Z
UID:10000067-1781082000-1781197200@mlearning.meteor.com.my
SUMMARY:PERFORMANCE MANAGEMENT AND COACHING FOR MANAGERS
DESCRIPTION:OVERVIEW \nThis 2-day course is designed to empower non-finance professionals with the essential financial acumen needed to make smarter\, data driven decisions in their roles. Participants will gain a clear understanding of how to interpret and connect the three core financial statements—income statement\, balance sheet\, and cash flow statement—to assess business performance\, financial health\, and liquidity. Through hands-on exploration of foundational accounting mechanics such as T-accounts\, debits and credits\, and cost behaviours\, learners will demystify how everyday business decisions translate into financial outcomes. The course emphasizes practical tools like financial ratios\, break-even analysis\, and working capital metrics to evaluate operational efficiency\, profitability\, and risk exposure. \nBeyond analysis\, the program equips participants to actively engage in financial planning and strategic decision-making. Attendees will learn to build and challenge budgets and forecasts using realistic assumptions and variance analysis\, ensuring alignment with broader business goals. They will also explore capital budgeting techniques— including payback period\, net present value (NPV)\, internal rate of return (IRR)\, and return on investment (ROI)—to evaluate investment opportunities with confidence. \n  \nLEARNING OUTCOMES \nBy the end of the training\, participants will be able to: \n\nConfidently read\, interpret\, and connect the three financial statements to understand business performance\, financial position\, and cash flow\nApply foundational accounting mechanics to trace how business decisions flow into financial results\nAnalyze business performance using key financial ratios\, break-even analysis\, and working capital metrics.\nBuild\, review\, and challenge budgets and forecasts using realistic assumptions and variance analysis.\nEvaluate investment opportunities using payback\, NPV\, IRR\, and ROI to support sound capital budgeting decisions.\nMake financially intelligent managerial decisions in pricing\, product mix\, outsourcing\, capacity planning\, and cash management.\nDevelop the mindset and confidence of a finance-savvy leader who integrates strategy\, operations\, and financial insights to drive sustainable value.\n\n  \nCOURSE OUTLINE \nDay 1 — Financial Foundations & Core Understanding Welcome\, Introductions & Course Overview \nModule 1: Why Finance Matters for Executives & Managers  Morning Break \nModule 2: Understanding T-Accounts\, Debits & Credits   Module 3 (Part 1): Understanding Financial Statements  Lunch Break \nModule 4: Connecting the Three Statements \nModule 5 (Part 1): Key Financial Ratios for Decision-Makers \nAfternoon Break   \nModule 5 (Part 2): Key Financial Ratios for Decision-Makers   \nDay 1 Reflection & Q&A   \nDay 2 — Applying Finance to Real Business Decisions  \nDay 1 Recap    \nModule 6: Cost Concepts & Break-Even Analysis   \nModule 7 (Part 1): Budgeting & Forecasting    \nMorning Break   \nModule 7 (Part 2): Budgeting & Forecasting    \nModule 8: Capital Budgeting & Investment Decision Making  \nModule 9 (Part 1): Financial Decision-Making    \nLunch Break   \nModule 9 (Part 2): Financial Decision-Making    \nModule 10: Working Capital & Cash Management    \nAfternoon Break   \nModule 12: Executive Simulation — Run the Company\, Closing & Reflection    \n*Course content will be further revised according to specific needs of course participants and the content of the outline can be customized according to the group. \n\n\n\nMETHODOLOGY \n\nLecture\nGroup Discussions\nCase Studies\nQ&A Sessions\nHands-on Activities\nProject Discussion
URL:https://mlearning.meteor.com.my/event/performance-management-and-coaching-for-managers/
LOCATION:Menara OUM\, Block C\, Kompleks Kelana Centre Point\, Jalan SS7/19\, Kelana Jaya\, Petaling Jaya\, Selangor\, 47301\, Malaysia
ATTACH;FMTTYPE=image/png:https://mlearning.meteor.com.my/wp-content/uploads/2026/06/3.png
ORGANIZER;CN="METEOR Learning":MAILTO:meteorlearning@meteor.com.my
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20260620T090000
DTEND;TZID=Asia/Kuala_Lumpur:20260621T170000
DTSTAMP:20260605T024249
CREATED:20260604T054753Z
LAST-MODIFIED:20260604T054753Z
UID:10000071-1781946000-1782061200@mlearning.meteor.com.my
SUMMARY:PROMPT POWER: TURNING WORDS INTO AI MAGIC
DESCRIPTION:OVERVIEW \nThis intensive two-day programme equips participants with the knowledge and practical skills to create effective prompts that produce high-quality outputs from Generative AI tools such as ChatGPT\, Copilot\, Gemini\, Claude\, and other AI platforms. \nParticipants will learn how AI interprets instructions\, how prompt design influences output quality\, and how to apply structured prompting techniques for content creation\, research\, problem-solving\, business communication\, productivity\, and decision-making. Through hands-on activities and practical exercises\, participants will gain confidence in transforming simple instructions into powerful prompts that deliver accurate\, relevant\, and valuable results. \nThe programme focuses on real workplace applications and provides participants with a practical framework to maximise AI performance while maintaining quality\, accuracy\, and ethical use. \nLEARNING OUTCOMES \nUpon completion of this programme\, participants will be able to: \n\nUnderstand the fundamentals of Generative AI and Prompt Engineering.\nExplain how AI models interpret and respond to prompts.\nApply structured prompting techniques to improve AI-generated outputs.\nCreate effective prompts for writing\, research\, analysis\, and productivity tasks.\nUtilise advanced prompting methods to generate more accurate and relevant responses.\nOptimise prompts through refinement and iterative improvement.\nDevelop prompts for various workplace scenarios and business functions.\nEvaluate AI-generated content for quality\, accuracy\, and reliability.\nApply responsible and ethical practices when using AI tools.\nBuild a personal prompt library for future workplace use.\n\n  \nCOURSE OUTLINE \nDay 1: Foundations of Prompt Engineering\nModule 1: Introduction to Generative AI\n\nUnderstanding Generative AI and Large Language Models (LLMs)\nPopular AI platforms and their capabilities\nAI opportunities and limitations\nBusiness applications of Generative AI\n\nModule 2: The Anatomy of a Great Prompt\n\nWhat makes a prompt effective\nComponents of high-quality prompts\nContext\, role\, objective\, format\, and constraints\nCommon prompting mistakes\n\nModule 3: Prompt Engineering Fundamentals\n\nZero-shot prompting\nOne-shot prompting\nFew-shot prompting\nInstruction-based prompting\nRole-based prompting\n\nModule 4: Practical Prompting for Daily Work\n\nEmail drafting and communication\nReport writing and summarisation\nMeeting minutes generation\nResearch and information gathering\nBrainstorming and idea generation\n\nHands-On Workshop\n\nBuilding effective prompts\nPrompt improvement exercises\nAI output evaluation activities\n\nDay 2: Advanced Prompting & Workplace Applications\nModule 5: Advanced Prompting Techniques\n\nChain-of-thought prompting\nStep-by-step reasoning prompts\nPrompt refinement techniques\nMulti-stage prompting\nPrompt optimisation strategies\n\nModule 6: Content Creation with AI\n\nMarketing content generation\nSocial media content creation\nPresentation and speech drafting\nTraining and educational materials\nCreative content development\n\nModule 7: AI for Analysis and Decision Support\n\nData interpretation prompts\nSWOT analysis generation\nProblem-solving frameworks\nScenario planning and decision support\nBusiness strategy prompts\n\nModule 8: Building Your Prompt Toolkit\n\nDeveloping reusable prompt templates\nCreating a personal prompt library\nBest practices for different AI platforms\nResponsible and ethical AI usage\n\nCapstone Activity\n\nReal workplace AI challenge\nTeam-based prompt design exercise\nPresentation of AI-generated solutions\nFacilitator feedback and discussion \n\nMETHODOLOGY \n\n Facilitator-led lectures\n AI demonstrations\n Hands-on prompt exercises\n Case study analysis\n Group discussions
URL:https://mlearning.meteor.com.my/event/prompt-power-turning-words-into-ai-magic/
LOCATION:Menara OUM\, Block C\, Kompleks Kelana Centre Point\, Jalan SS7/19\, Kelana Jaya\, Petaling Jaya\, Selangor\, 47301\, Malaysia
ATTACH;FMTTYPE=image/png:https://mlearning.meteor.com.my/wp-content/uploads/2026/06/6.png
ORGANIZER;CN="METEOR Learning":MAILTO:meteorlearning@meteor.com.my
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20260623T090000
DTEND;TZID=Asia/Kuala_Lumpur:20260624T170000
DTSTAMP:20260605T024249
CREATED:20260604T055047Z
LAST-MODIFIED:20260604T055047Z
UID:10000073-1782205200-1782320400@mlearning.meteor.com.my
SUMMARY:MASTERING AI TOOLS FOR WORKPLACE PRODUCTIVITY
DESCRIPTION:OVERVIEW \nThis 2 days hands-on course is designed to empower professionals with practical knowledge and skills to leverage Artificial Intelligence (AI) tools for workplace productivity. Participants will learn how to use AI to automate routine tasks\, enhance communication\, and create high quality digital content efficiently. The training combines theory with interactive activities to ensure skills are immediately applicable in various office settings. \n  \nLEARNING OUTCOMES \n\n\n\n  \n1.     Adapt how AI technologies function and their relevance to modern workplaces \n2.     Apply AI tools for specific office tasks \n3.     Apply ethical considerations and data privacy best practices when using AI tools \n4.     Create email communication\, meeting documentation\, and report writing using AI \n5.     Develop visual and written content including slides\, voice over\, and video with AI support \n6.     Plan effectively using AI enhanced tools for group projects and presentations\n\n\n\n  \n  \n\n\n\nCOURSE OUTLINE          \nINTRODUCTION TO AI FOR THE WORKPLACE \n·       A brief history and evolution of AI in professional environments \n·       Differentiating between Generative AI\, Machine Learning\, and Deep Learning \n  \nCREATING YOUR AI PERSONA \n·       The concept of an AI persona and its importance \n·       Defining your professional role\, tone\, and communication style \n  \nCUSTOMISING CHATGPT FOR PERSONAL USE \n·       Using custom instructions to tailor responses to your needs \n·       Best practices for crafting effective and precise promptLIT \n  \nEMAIL RESPONSE USING GENERATIVE AI \n·       Using AI to draft\, and summarize emails \n·       Crafting prompt formulas for common email scenarios like inquiries and follow ups \n  \nWRITING EFFECTIVE PROPOSALS AND REPORTS \n·       Leveraging AI for data analysis and information synthesis \n·       Drafting clear and persuasive content with AI assistance \n  \nETHICS AND PRIVACY IN AI  \n·       The ethical landscape of Artificial Intelligence \n·       Key principles of data privacy and confidentiality when using AI \n  \nAI FOR PRESENTATION SLIDE CREATION \n·       Fundamentals of designing engaging and effective presentations \n·       Using AI to generate presentation outlines and talking points from documents \n  \nCREATING JOB HIRING CONTENT WITH AI \n·       Overview of AI’s role in modern recruitment and talent acquisition \n·       Using AI to craft engaging social media posts for job openings \n  \nPROFESSIONAL PORTRAITS USING AI TOOLS \n·       Introduction to AI GEN image generation and editing \n·       Guidelines for style\, background\, and attire in AI headshots \n  \nGENERATING VOICEOVERS FOR WORKPLACE CONTENT \n·       The role of voiceovers in training materials\, videos\, and presentations \n·       Selecting the right AI voice (tone\, accent\, gender) for your content \n· \n  \nCREATING SOP VIDEOS WITH AI \n·       The importance of Standard Operating Procedures (SOPs) in the workplace \n·       Using AI to script and storyboard your SOP video \n  \n  \nMETHODOLOGY \n·        Lecture \n·        Hands-on Activities \n·        Case Studies \n·        Q&A Sessions \n·        Hands-on Activities
URL:https://mlearning.meteor.com.my/event/mastering-ai-tools-for-workplace-productivity-2/
LOCATION:Menara OUM\, Block C\, Kompleks Kelana Centre Point\, Jalan SS7/19\, Kelana Jaya\, Petaling Jaya\, Selangor\, 47301\, Malaysia
ATTACH;FMTTYPE=image/png:https://mlearning.meteor.com.my/wp-content/uploads/2026/06/8.png
ORGANIZER;CN="METEOR Learning":MAILTO:meteorlearning@meteor.com.my
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20260623T090000
DTEND;TZID=Asia/Kuala_Lumpur:20260624T170000
DTSTAMP:20260605T024249
CREATED:20260604T064834Z
LAST-MODIFIED:20260604T075411Z
UID:10000076-1782205200-1782320400@mlearning.meteor.com.my
SUMMARY:Customer Engagement & Experience
DESCRIPTION:OVERVIEW \nCustomer service training is the training and upskilling of customer service employees to improve the support they can provide and thereby increase customer satisfaction. It is an ongoing\, continuous process of growth throughout an employee’s time working in customer service. It is essential for organizations because it train employees the proper techniques and best practices to deal with customers. Training customer service team members allows them to communicate with customers effectively\, handle escalating problems\, and successfully solve them. \n  \nLEARNING OUTCOMES \nAfter completing this training\, participants should be able to: \n• Use a customer-focused approach to serve every customer\n• Recognize the importance of customer service\n• Identify the values required for excelling in customer service\n• Learn to be a proactive listener and gauge the understanding of customers\n• Interact with every customer using positive language\n• Ask the right questions and understand their need effectively\n• Use body language to showcase professionalism\n• Minimise complaints from customers and focus on customer satisfaction\n• Improve customer satisfaction and customer loyalty \n  \nCOURSE OUTLINE MODULES\nThis training encompasses the following modules: \n  \nModule 1: Know Your Customer \n• Know your customer\n• Understand the requirement of the customer\n• Set the foundation of customer service principles\n• Learn the Pillars of customer service\n• Create a professional approach towards the customer to define the experience \n  \nModule 2: Customer Awareness & creating a professional approach \n• Understanding customer expectations\n• Create a successful interaction with the customer\n• Use conversational language to your advantage\n• Building consistent customer focus\n• Professional customer interaction\n• Identify your potential growth areas \n  \nModule 3: Set S.M.A.R.T Goals in Customer Service \n• Take the first step towards creating the vision and setting goals\n• How to create strategic S.M.A.R.T goals?\n• Self-assessment in customer-facing skills\n• Set goals and benchmarks for yourself\n• Achieving Goals – The Bridge Model \n  \nModule 4: Build on Listening Ability \n• Create empathy with the customer and work towards listening skills\n• The crucial role of active listening\n• Understand the different levels of listening\n• The components of good listening\n• Conflict Management – The Best Approach \n  \nModule 5: Communicate Effectively \n• Create importance of Communication as a two-way medium\n• Work towards building the skill for communicating effectively\n• Types of Communication\n• The advantages of communication\n• Filters to Communication\n• Barriers to communication and working towards overcoming them \n  \nModule 6: Understand the customer language and build relationships \n• Importance of non-verbal communication\n• Learn the right body language to interact with customers\n• Create a positive first impression\n• Create positive energy when interacting\n• Learn the use of the right gestures\, actions\, and styles of body language \n  \nModule 7: Identify the customer needs and different kinds of customers \n• Understand your customer’s needs\n• Types of Customers\n• Enhance the Customer Service Experience\n• How can you customise your interaction?\n• Systematic Probing and Creative Questioning\n• Recognize the different customer behaviours \n  \nModule 8: Know your customer’s profile \n• Know your customer’s profile\n• Understand and learn different types of customer’s profile\n• Identify the way to satisfy customers\n• Flex your conversations to match customer’s needs and wants \n  \nModule 9: Learn the Complaint Resolution Structure \n• Complaint resolution is critical to understand\n• Categories of complaints\n• Create a structure to deal with conflicts and complaints\n• Complaint and conflict resolutions – Case Studies \n  \nModule 10: Build your brand value \n• Building your brand value\n• Create trust\, respect and loyalty\n• How to go above and exceed your customer’s expectation \n  \nMETHODOLOGY\n• Interactive lectures\n• Group discussions\n• Group presentations\n• Role play\n• Games
URL:https://mlearning.meteor.com.my/event/customer-engagement-experience-3/
LOCATION:Menara OUM\, Block C\, Kompleks Kelana Centre Point\, Jalan SS7/19\, Kelana Jaya\, Petaling Jaya\, Selangor\, 47301\, Malaysia
ATTACH;FMTTYPE=image/png:https://mlearning.meteor.com.my/wp-content/uploads/2026/06/7-2.png
ORGANIZER;CN="METEOR Learning":MAILTO:meteorlearning@meteor.com.my
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20260624T090000
DTEND;TZID=Asia/Kuala_Lumpur:20260625T170000
DTSTAMP:20260605T024249
CREATED:20260604T055131Z
LAST-MODIFIED:20260604T055131Z
UID:10000074-1782291600-1782406800@mlearning.meteor.com.my
SUMMARY:FINANCE FOR NON-FINANCE:  FINANCIAL LITERACY FOR NON-FINANCE
DESCRIPTION:OVERVIEW \nManaging subordinate’s performance requires the Head of Department and People \nManagers to equip themselves with multiple competencies including managing \nperformance and monitoring discipline.Performance Management means creating both competence and growth for employees. Effective Performance Management incorporates a series of ongoing assessments\, processes and activities that encourage growth and measure progress in attaining objectives. \nGood Performance Management focuses on developing others. This workshop will \nhelp in assessing performance and making decisions to develop the performance of \nothers. Managing performance comes with greater responsibility for the work output \nand progress of others. Following the process will help you grow the skill to evaluate \nothers.Identifying areas that require either correction of performance or development of \nskills is crucial to a productive workforce. Management at all levels needs to be able \nto coach and counsel toward desired outcomes to prevent formal disciplinary steps \n  \nLEARNING OUTCOMES \nShared a common understanding on how performance management systems \ncan be effectively utilized to raise the performance of individuals and teams \n  \n\nDevise “SMART” annual performance objectives (e.g.\, objectives that are\n\nspecific\, measurable\, attainable\, relevant\, and trackable). \n  \n\nEnhanced their skills in setting clear expectations and objectively measuring\n\nindividual performance using objectives and competencies as key measures. \n  \n\nIdentified and practiced some performance management strategies and\n\ntechniques to enhance the performance and motivation in under-performing \nand high performing team members using proven coaching techniques. \n  \n\nPractice giving and receiving objective and constructive performance\n\nfeedback with confidence and reduced anxiety. \n  \n  \n  \n  \nCOURSE OUTLINE \nTHE PRINCIPLES OF PERFORMANCE MANAGEMENT \n\nIntroduction to Performance Management Framework\nPerformance Management Cycle and Purpose of Performance Review\nPitfalls in Managing Performance\n\n  \n  \n  \n  \nPERFORMANCE PLANNING \n\nSetting performance standard or measures\nSetting “SMART” Annual Objectives\nCommunicating performance objectives\n\n  \n  \n  \n  \nPERFORMANCE REVIEW AND APPRAISAL \n\nRoles of Manager and Employee in Performance Review\nObjectively assessing and rating performance\nManager’s approach for managing different performance level – Star\n\nPerformer\, Mediocre Performance and Low Performer. \n  \n  \n  \n  \nPERFORMANCE COACHING \n\nUsing GROW Coaching Model as Performance Development\nEthics in Coaching\nCreation of Safety Net in Coaching\n\n  \n  \n  \n  \nONE TO ONE PERFORMANCE REVIEW MEETINGS \n\nPreparation for the Annual Performance Review Meeting\nConducting the Annual Performance Review meetings\nGiving constructive and motivational feedback\nUsing questions to help employees review their own performance\nHandling challenging situation\n\n  \n  \n  \n  \n  \nPERFORMANCE AND CAREER DEVELOPMENT \n\nRoles of Manager and Employee in Performance Development Plan\nAnalysing the performance gaps\nProviding appropriate coaching methodology to close the performance gaps\nIdentifying horizontal and vertical career development\n\n  \n  \n  \n  \nPROGRESSIVE DISCIPLINE \n\nProgressive discipline steps\nDismissal for misconduct\nConsultation and documentation\n\n  \n  \n  \n  \nMANAGING POOR PERFORMER \n\nConcept of Performance Improvement Program (PIP)\nRoles and Responsibilities in Managing PIP\nAction Plan in Managing PIP\n\n  \n  \nCONSEQUENCES MANAGEMENT \n\nConsequences of Por Performer\nManaging Termination of Employment due to Poor Performance\nRoles and Responsibilities in Termination\n\n  \n  \n  \nMETHODOLOGY \nLecture \n\nGroup Discussions\nCase Studies\nQ&A Sessions\nHands-on Activities\nProject Discussion
URL:https://mlearning.meteor.com.my/event/finance-for-non-finance-financial-literacy-for-non-finance/
LOCATION:Menara OUM\, Block C\, Kompleks Kelana Centre Point\, Jalan SS7/19\, Kelana Jaya\, Petaling Jaya\, Selangor\, 47301\, Malaysia
ATTACH;FMTTYPE=image/png:https://mlearning.meteor.com.my/wp-content/uploads/2026/06/9.png
ORGANIZER;CN="METEOR Learning":MAILTO:meteorlearning@meteor.com.my
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BEGIN:VEVENT
DTSTART;TZID=Asia/Kuala_Lumpur:20260624T090000
DTEND;TZID=Asia/Kuala_Lumpur:20260625T170000
DTSTAMP:20260605T024249
CREATED:20260604T055503Z
LAST-MODIFIED:20260604T075558Z
UID:10000075-1782291600-1782406800@mlearning.meteor.com.my
SUMMARY:Records File Management and Effective Time Management
DESCRIPTION:OVERVIEW \nRecords and file management is vital for documenting office activities\, supporting audits\, and tracking document transactions\, where systematic filing guided by the National Archives Department and 5S practices ensures quick and accurate access to information. Equally\, effective time management is a fundamental skill that enables individuals to set clear goals\, prioritize tasks\, and optimize productivity while reducing stress\, anxiety\, and work-life imbalance. In today’s demanding work environment\, mastering both record management and time management not only enhances efficiency and discipline but also contributes significantly to individual effectiveness and organizational excellence. \n  \nLEARNING OUTCOMES       \n\n\n\n  \n·       Explain the elements of professionalism in records and file management \n·       Apply proper techniques and best practices in records management \n·       Describe the procedures for handling correspondence and filing \n·       Apply effective scheduling techniques for time management \n·       Explain methods and tips for saving time \n·       Utilize time management strategies to enhance work excellence\n\n\n\n  \n  \nCOURSE OUTLINE \nCourse Content – Records and File Management (Day 1) \n  \nModule 1: File Management Operations and Systems \n  \n\nStages in records management\nChoosing a filing system\n\n  \nModule 2: File Titles and Numbering / Classification \n  \n\nIndexing methods\nDesigning practical file structures\n\n  \nModule 3: Opening and Using Files \n  \n\nProcedures for opening files\nDocumenting file contents\nThe function of minute sheets\n\n  \nModule 4: Controlling File Movements \n  \n\nMonitoring record movements\nFile tracking methods\n\n  \nModule 5: Proper Record Storage and Security \n  \n\nFile storage practices\nFile security measures\nMaintenance of damaged files\n\n  \nCourse Content: Time Management – (Day 2) \n  \n\n Principles of Time Management\n\n  \n\nTime management from the Islamic perspective\nIdentifying how time is being used\nRecognising sources of time\n\n  \n\n Time Management Matrix\n\n  \n\nIdentifying and classifying daily activities\nFundamentals of time management\nPrioritising what matters most\n\n  \n\n Time Management Skills & Self-Discipline\n\n  \n\nMaking positive changes in time practices\nEffective tools for planning and organising time\nDeveloping self-discipline in managing time\n\n  \n\n Proper Task & Time Delegation\n\n  \n\nBenefits of task delegation\nBarriers and challenges in delegation\nEffective delegation techniques\n\n  \n\n Time-Saving Strategies\n\n  \n\nOvercoming external distractions\nOrganising and structuring the workplace efficiently\nTechniques to avoid time wastage\n\n  \nMETHODOLOGY              \n  \n\nIndividual assessments\nGroup discussions\nEducational games\nVideo presentations\nInteractive sharing of experiences\nBrainstorming sessions
URL:https://mlearning.meteor.com.my/event/records-file-management-and-effective-time-management-2/
LOCATION:Menara OUM\, Block C\, Kompleks Kelana Centre Point\, Jalan SS7/19\, Kelana Jaya\, Petaling Jaya\, Selangor\, 47301\, Malaysia
ATTACH;FMTTYPE=image/png:https://mlearning.meteor.com.my/wp-content/uploads/2026/06/10.png
ORGANIZER;CN="METEOR Learning":MAILTO:meteorlearning@meteor.com.my
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END:VCALENDAR