OVERVIEW

This programme introduces participants to the fundamental principles of Lean and Business Process Improvement (BPI). Participants will learn how to identify inefficiencies, eliminate waste, streamline workflows, and improve operational performance. The course focuses on practical Lean concepts and tools that can be applied across various business functions to increase productivity, reduce costs, improve quality, and enhance customer satisfaction.

LEARNING OUTCOMES

Upon completion of this programme, participants will be able to:

• Explain the fundamental concepts and principles of Lean.
• Identify different types of waste within business processes.
• Analyse existing work processes to determine improvement opportunities.
• Apply basic Lean tools and techniques to improve operational efficiency.
• Develop simple process improvement initiatives within their work area.
• Contribute to continuous improvement efforts within the organisation.

COURSE OUTLINE

Module 1: Introduction to Lean and Business Process Improvement

• Overview of Lean principles
• Understanding value from the customer’s perspective
• Introduction to continuous improvement
• Benefits of Lean implementation

Module 2: Understanding Waste in Business Processes

• The 8 Wastes (DOWNTIME)
• Identifying value-added and non-value-added activities
• Recognising process inefficiencies

Module 3: Process Mapping and Analysis

• Introduction to process mapping
• Creating simple process flowcharts
• Identifying bottlenecks and process gaps
• Analysing workflow effectiveness

Module 4: Lean Improvement Tools

• 5S Workplace Organisation
• Root Cause Analysis
• Fishbone Diagram
• 5 Whys Technique
• Basic Problem-Solving Methods

Module 5: Continuous Improvement Practices

• Developing improvement ideas
• Prioritising improvement opportunities
• Monitoring improvement results
• Building a culture of continuous improvement

Module 6: Practical Exercise and Case Study

• Process improvement workshop
• Group activity and discussion
• Presentation of improvement recommendations
• Trainer feedback and review

METHODOLOGY

• Instructor-led presentations and discussions.
• Interactive learning sessions with practical examples.
• Process mapping exercises and workshops.
• Individual and group activities.
• Case studies based on workplace scenarios.
• Hands-on application of Lean tools and techniques.
• Group discussions and knowledge-sharing activities.
• Continuous guidance and feedback from the trainer.
• Action planning for workplace implementation.