| Day 1 – Problem Solving Fundamentals
• Ice Breaker
• Overview of Program Objectives
• Importance of Problem Solving in the Workplace
• Understanding Problems
o Definition & Types (structured vs. unstructured)
o Difference between symptoms and root causes
• Morning Break
• Problem Solving Models o Problem-Solving Cycle
o PDCA (Plan-Do-Check-Act)
o Root Cause Analysis (5 Whys, Fishbone Diagram)
• Lunch Break
• Tools for Problem Identification
o SWOT Analysis
o Pareto Principle (80/20 Rule)
o Process Mapping & Flowcharts
• Afternoon Break
• Practical Exercise:
o Case study on identifying and analyzing workplace problems
o Group activity and presentation
Day 2 – Decision Making Techniques
• Introduction to Decision Making
o Decision-making process
o Styles of decision making (analytical, intuitive, etc.)
o Common decision-making barriers (biases, emotions, assumptions)
• Morning Break
• Decision-Making Tools
o Decision Matrix
o Cost-Benefit Analysis
o Risk Assessment Techniques
• Lunch Break 1:30 PM – 3:00 PM
• Creative Problem Solving
o Brainstorming Techniques
o SCAMPER Method
o Mind Mapping
• Afternoon Break
• Simulation Activity:
o Solve a business problem using learned tools
o Present solutions with justifications
• Recap of Key Learning Points
• Personal Action Plan
• Q&A and Feedback
• Certificate Distribution & Closing
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